Return & Exchange Policy

At The KAVÉ Brand, every pair is handcrafted with precision and care. We take immense pride in the quality of our leather footwear and stand behind each piece we create. If for any reason you are not completely satisfied with your purchase, we are here to make it right.

• Items may be returned within 14 days of the delivery date.
• Products must be unworn, unwashed, and in original condition with all tags and packaging intact.
• Items showing signs of wear, damage caused by the customer, or alterations are not eligible for return.
• Custom or bespoke orders are non-refundable unless there is a manufacturing defect.
• Sale items marked as Final Sale cannot be returned or exchanged.

We gladly accept exchanges for a different size or colour, subject to availability. If the item you wish to exchange for is of higher value, you will be charged the difference. If it is of lesser value, we will issue store credit for the difference. Exchange shipping fees are the responsibility of the customer.

• Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item.
• Original shipping fees are non-refundable.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• You will receive an email confirmation once your refund has been processed.

If you receive an item that is defective, damaged, or not what you ordered, please message us on WhatsApp at +234 906 886 4722 within 48 hours of delivery. Send clear photos of the issue. We will arrange a prepaid return label and send a replacement or issue a full refund at no cost to you.

Our customer care team is available Monday to Friday, 9 AM – 5 PM WAT. We are committed to resolving any issue quickly and fairly.